Nadabox Terms of Service

Effective Date: June 9, 2026

These Terms of Service ("Terms") govern your access to and use of the Nadabox platform, website, mobile applications, services, products, software, communications, and related offerings operated by Nadabox Holdings LLC ("Nadabox," "Company," "we," "us," or "our").

By accessing, browsing, registering for, purchasing, subscribing to, applying for, participating in, or otherwise using any Nadabox service, you acknowledge that you have read, understood, and agree to be bound by these Terms and any related policies incorporated by reference.

If you do not agree to these Terms, you may not access or use Nadabox services.

Part 1 of 4 — Acceptance of Terms, Eligibility, Definitions, Accounts, Memberships, and Description of Services

1. DEFINITIONS

For purposes of these Terms:

• "Nadabox" means Nadabox Holdings LLC, its affiliates, subsidiaries, successors, assigns, officers, directors, employees, contractors, franchisees, agents, representatives, licensors, service providers, and authorized partners.
• "Services" means any service, feature, software, product, membership, application, website, route operation, pickup service, delivery service, return service, subscription service, retailer integration, future offering, or operational process provided by Nadabox.
• "Home+" means Nadabox's residential membership services, including but not limited to cardboard recovery, shopping return pickup, scheduling, notifications, account management, and future residential offerings.
• "EcoSeller+" means Nadabox's ecommerce seller-focused services including delivery of reclaimed shipping boxes, packaging-related services, seller support services, and future seller-focused offerings.
• "Amenity+" means Nadabox's community, apartment, HOA, condominium, multifamily, and property-partner service offerings.
• "Unship OS™" means Nadabox's proprietary operating platform, software systems, routing systems, customer management systems, logistics systems, applications, operational tools, databases, automation systems, reporting systems, and future software products.
• "Doorstep Unshipping™" means Nadabox's proprietary methodology, workflows, systems, processes, branding, and services relating to post-purchase logistics.
• "Website" means all Nadabox-owned websites, domains, subdomains, landing pages, forms, portals, and web-based services.
• "App" means the Nadabox mobile application and future mobile software offerings.
• "Member" means any individual enrolled in a Nadabox membership or subscription service.
• "Customer" means any individual or entity utilizing Nadabox services.
• "Property Partner" means any apartment community, HOA, condominium association, property management company, multifamily operator, residential development, municipality, or organization utilizing Amenity+ services.
• "Driver" means any Nadabox employee, contractor, franchisee, operator, courier, delivery personnel, pickup personnel, or authorized service provider.
• "Pickup Item" means any item placed for collection by Nadabox.
• "Return Item" means any item intended for return to a retailer, merchant, ecommerce seller, or third-party destination.
• "Service Area" means any geographic region in which Nadabox offers services.
• "User" means any person accessing or using Nadabox services.
• "Partner Prospect" means any person or organization submitting a partnership inquiry.
• "Investor Prospect" means any person or organization submitting an investor inquiry.
• "Franchise Prospect" means any person or organization submitting a franchise inquiry.

2. ELIGIBILITY

To use Nadabox services, you represent and warrant that:

• You are at least eighteen (18) years old.
• You possess legal capacity to enter into binding agreements.
• You will provide accurate and complete information.
• You will maintain current and accurate account information.
• You are authorized to act on behalf of any organization you represent.
• You are authorized to receive services at the location provided.

Nadabox reserves the right to refuse service, suspend accounts, or terminate access at any time for any lawful reason.

3. DESCRIPTION OF SERVICES

Nadabox provides services designed to simplify life after shopping and facilitate post-purchase logistics.

Services may include:

Residential Services

• Cardboard pickup
• Shopping return pickup
• Subscription services
• Notifications
• Scheduling
• Pickup verification
• Environmental reporting
• Future household services

Seller Services

• Delivery of reclaimed shipping boxes
• Packaging solutions
• Seller-focused logistics
• Future ecommerce services

Community Services

• Apartment community services
• HOA services
• Multifamily services
• Property partnerships
• Community sustainability programs

Software Services

• Unship OS™
• Nadabox App
• Customer dashboards
• Notifications
• Scheduling systems
• Route management
• Future software features

Future Services

Nadabox may introduce additional services at any time.

Nothing in these Terms obligates Nadabox to maintain any specific service indefinitely.

4. ACCOUNT REGISTRATION

Certain services require account creation.

You agree to:

• Provide accurate information
• Maintain current information
• Protect account credentials
• Restrict unauthorized access
• Notify Nadabox of security issues

You are responsible for all activity occurring under your account.

Nadabox is not liable for losses resulting from unauthorized account access.

5. MEMBERSHIPS

Certain services may require recurring memberships.

Membership benefits, pricing, service levels, schedules, and features may vary.

Memberships may include:

Home+ — Residential membership services.

EcoSeller+ — Seller-focused subscription services.

Future Membership Programs — Nadabox may create additional memberships, plans, tiers, or packages.

Membership benefits may change over time.

6. BILLING AUTHORIZATION

By enrolling in paid services, you authorize Nadabox to charge your selected payment method.

Charges may include:

• Membership fees
• Service fees
• Return fees
• Taxes
• Processing fees
• Additional approved charges

You agree to maintain valid payment information.

Failure to maintain payment information may result in service suspension.

7. AUTOMATIC RENEWAL; AFFIRMATIVE CONSENT

The Home+, EcoSeller+, and any other recurring Nadabox membership are automatic-renewal (continuous-service) subscriptions. Unless otherwise stated, memberships automatically renew, and by subscribing you authorize recurring billing until cancellation.

Renewals may occur:

• Monthly
• Quarterly
• Annually
• Or other intervals specified during signup

By enrolling, you expressly acknowledge and affirmatively agree that:

• Your membership will automatically renew at the end of each billing period (monthly, quarterly, annually, or the interval shown at signup) until you cancel.
• Nadabox is authorized to charge your selected payment method the then-current membership fee, plus applicable taxes and fees, at the start of each renewal term, without further authorization from you, until you cancel.
• The renewal will continue indefinitely on the same interval unless and until you cancel as described in Section 9.

Clear-and-Conspicuous Disclosure. Before you are charged, Nadabox presents the following automatic-renewal terms clearly and conspicuously, in visual proximity to the enrollment or payment confirmation: (a) that the subscription continues until cancelled; (b) the recurring charge amount (or the range or basis if it varies); (c) the billing frequency and the length of the term; (d) the deadline and method to cancel before the next charge; and (e) a description of how to cancel.

Affirmative Consent. Your enrollment, and the separate affirmative action you take at checkout to accept these automatic-renewal terms, constitute your express informed consent to the automatic-renewal feature. Nadabox will retain a record of that consent. You are not charged the recurring fee until after that consent is obtained.

Trials and Promotions. Where a free trial, introductory, promotional, or discounted price applies, you expressly consent that the subscription automatically converts to, and renews at, the standard recurring price stated at signup once the trial or promotional period ends, unless you cancel before that period ends.

Compliance Controls. To the extent any automatic-renewal law, the federal rule on negative-option marketing ("click-to-cancel"), or similar state law applies, these Terms shall be read to require the disclosures, affirmative consent, and cancellation rights that law mandates, and that law governs to the extent of any conflict. (See also Sections 7A, 8A, 9, and 107.)

7A. CONFIRMATION OF SUBSCRIPTION; RETAINED RECORD

After you enroll in a recurring membership, Nadabox will send you an electronic confirmation (by email or through your account) that you can retain, restating: (a) that the membership automatically renews until cancelled; (b) the recurring charge amount and billing interval; (c) the cancellation policy; and (d) how to cancel, including the online cancellation method in Section 9.

You consent to receive this confirmation, and all subscription, billing, renewal, and price-change notices, electronically under Section 13 (Electronic Consent). Nadabox maintains records of your enrollment, your affirmative consent to the automatic-renewal terms, and the confirmation sent to you. Consistent with Sections 86 and 93, these records may be relied upon as evidence of your consent and of Nadabox's disclosures in any billing dispute, chargeback, or proceeding.

8. PRICING CHANGES

Nadabox reserves the right to modify pricing.

Price changes may occur due to:

• Operational costs
• Market conditions
• Service enhancements
• Geographic differences
• Inflation
• Business considerations

Where required by law, advance notice will be provided.

Promotional pricing does not guarantee future pricing.

Grandfathered pricing programs may be modified or discontinued where legally permitted.

8A. PRICE CHANGES ON RENEWING MEMBERSHIPS

Nadabox may change the recurring fee for a membership. If the recurring fee for your membership increases, Nadabox will notify you in advance of the renewal on which the new price first applies, by email or other electronic means, a reasonable time before that renewal. The notice will state the new price and the date it takes effect and will explain how to cancel under Section 9.

Unless prohibited by law, your continued membership after the effective date of the price change, without cancelling before the next renewal, constitutes your acceptance of the new price. If you do not agree to the new price, your sole remedy is to cancel before the renewal on which it takes effect.

9. CANCELLATIONS; EASY ONLINE CANCELLATION; RENEWAL REMINDERS

You may cancel your membership at any time, effective at the end of the then-current billing period, according to the cancellation process provided at the time of enrollment.

If you enrolled online, you may cancel online through your Nadabox account dashboard (Account > Membership > Cancel) or through the cancellation link in any membership or renewal email, without speaking to an agent and without being required to accept any retention or discount offer. Cancellation by this online method is available on the same platform on which you enrolled and is at least as easy as the enrollment process. You may also cancel by emailing or calling Nadabox using the contact methods on the Website.

To stop the next renewal charge, you must cancel before the renewal date of your current term. A timely cancellation stops future charges; it does not retroactively reverse charges already billed for the current term, and your membership benefits continue until the end of the period already paid for.

For any membership term of one (1) year or longer, and before any automatic conversion from a free, trial, or promotional price to a higher standard recurring price, Nadabox will send you a reminder by email or other electronic means a reasonable time in advance. The reminder will state that the subscription will renew (or the price will increase), the recurring amount, the renewal or conversion date, and how to cancel.

Cancellation requests do not automatically entitle users to refunds. Except where a refund is required by law, cancellation does not entitle you to a refund or credit for the remaining unused portion of a paid term, and certain fees may be non-refundable as described in Section 64.

10. SERVICE MODIFICATIONS

Nadabox may:

• Add features
• Remove features
• Change service areas
• Change schedules
• Change pickup procedures
• Modify apps
• Modify software
• Modify operational processes

without liability to users.

11. BETA FEATURES

From time to time Nadabox may release:

• Beta features
• Experimental tools
• Pilot programs
• Limited-release services

Beta features are provided "AS IS" without warranties of any kind.

Users acknowledge that beta features may contain bugs, interruptions, inaccuracies, or operational limitations.

12. FRANCHISE, INVESTOR, AND PARTNERSHIP INQUIRIES

Submitting an inquiry does not:

• Guarantee approval
• Guarantee territory availability
• Guarantee partnership status
• Guarantee investment opportunities
• Create contractual rights
• Create franchise rights
• Create exclusivity

All inquiries are informational only.

Nadabox reserves sole discretion regarding future opportunities.

13. ELECTRONIC CONSENT

By using Nadabox services, you consent to:

• Electronic records
• Electronic signatures
• Digital communications
• Electronic notices
• Online agreements

Electronic records shall have the same force and effect as paper documents to the fullest extent permitted by law.

14. RESERVATION OF RIGHTS

Except as expressly granted herein, Nadabox reserves all rights, title, and interests in and to its services, technology, systems, intellectual property, software, processes, branding, and operations.

No rights are granted by implication.

Part 2 of 4 — Pickup Operations, Returns, Custody, Property Access, Driver Safety, Prohibited Items, Amenity+ Operations, EcoSeller+ Operations, and Customer Responsibilities

15. PICKUP SERVICES

Nadabox provides pickup services intended to simplify the management of cardboard, packaging materials, shopping returns, and other approved materials.

Pickup services may be offered through:

• Home+
• Amenity+
• Community partnerships
• Future Nadabox programs

All pickup schedules, routes, estimated times, service windows, and collection dates are estimates only.

Nadabox does not guarantee pickup at a specific time.

Actual pickup timing may vary based upon:

• Route conditions
• Traffic
• Weather
• Vehicle availability
• Staffing levels
• Road closures
• Community access restrictions
• Property restrictions
• Holidays
• Emergencies
• Force majeure events

Users acknowledge that pickup timing may vary.

16. CUSTOMER PREPARATION REQUIREMENTS

Customers are responsible for preparing materials for pickup.

Customers agree to:

• Follow published service guidelines
• Properly prepare cardboard
• Properly prepare return items
• Place materials in approved locations
• Ensure materials are accessible
• Follow property-specific instructions

Nadabox may refuse service if materials are not prepared properly.

17. PLACEMENT OF MATERIALS

Customers are solely responsible for where materials are placed prior to pickup.

Approved locations may include:

• Front porch
• Doorstep
• Designated pickup area
• Community collection location
• Approved locker area
• Other approved locations

Placement instructions may vary by:

• Service type
• Community rules
• Property rules
• Route design

Nadabox reserves the right to modify placement requirements.

18. SECURITY OF ITEMS PRIOR TO PICKUP

Customers acknowledge that materials placed outdoors may be exposed to risks including:

• Theft
• Weather
• Wind
• Rain
• Snow
• Ice
• Animals
• Third-party interference
• Vandalism
• Neighbor interaction
• Delivery driver interaction
• Municipal activity

Customers assume all risks associated with placing materials outside prior to pickup.

19. STOLEN ITEMS PRIOR TO PICKUP

THIS SECTION IS MATERIAL.

Nadabox shall not be liable for any item that is:

• Lost
• Stolen
• Damaged
• Moved
• Tampered with
• Destroyed

prior to confirmed pickup.

This protection applies regardless of:

• Service type
• Membership level
• Property type
• Community participation
• Amenity+ participation

Property owners, HOAs, apartment communities, landlords, management companies, and participating communities shall likewise not be responsible for losses occurring before confirmed pickup.

Customers are encouraged to:

• Place items near pickup windows
• Utilize security cameras
• Utilize secure locations
• Monitor pickup activity

20. CUSTODY OF ITEMS

Custody does not begin when a customer places an item outside.

Custody begins only when Nadabox confirms possession through one or more approved verification methods.

Approved methods may include:

• Driver confirmation
• Photo verification
• QR code verification
• Unship Tag verification
• Geofence verification
• Route completion records
• App verification
• Scan verification
• Other operational records

Until custody begins, all risks remain with the customer.

21. RETURN SERVICES

Nadabox may facilitate shopping return services.

Customers acknowledge Nadabox is not:

• Amazon
• Walmart
• Target
• Etsy
• eBay
• USPS
• UPS
• FedEx
• DHL
• Any retailer
• Any carrier

Nadabox merely facilitates logistics activities.

22. RETURN ELIGIBILITY

Customers are solely responsible for:

• Return eligibility
• Return labels
• Return authorization
• Return windows
• Retailer requirements
• Packaging requirements

Nadabox does not guarantee:

• Retailer acceptance
• Return approval
• Refund approval
• Refund timing
• Refund amount

23. RETAILER DECISIONS

Retailers maintain sole discretion regarding:

• Acceptance
• Rejection
• Inspection
• Refunds
• Credits
• Exchanges

Nadabox shall not be liable for retailer decisions.

24. INCORRECT RETURNS

Customers are responsible for ensuring:

• Correct item
• Correct label
• Correct retailer
• Correct destination

Nadabox is not liable for customer mistakes.

25. PROHIBITED ITEMS

Users may not submit:

Dangerous Materials

• Explosives
• Fireworks
• Ammunition
• Firearms
• Gun parts
• Hazardous chemicals
• Toxic substances
• Radioactive materials

Biological Materials

• Medical waste
• Sharps
• Human remains
• Biological specimens
• Blood products

Illegal Materials

• Controlled substances
• Illegal drugs
• Counterfeit goods
• Stolen goods
• Illegal merchandise

Valuable Items

• Cash
• Precious metals
• Jewelry
• Collectibles
• Securities
• Financial instruments

Living Things

• Animals
• Insects
• Plants requiring special care

Perishable Materials

• Food
• Frozen products
• Refrigerated products

Other Restricted Materials

Any item Nadabox determines may present:

• Safety risk
• Operational risk
• Legal risk
• Environmental risk

26. RIGHT TO REFUSE SERVICE

Drivers and Nadabox personnel may refuse service at any time.

Reasons may include:

• Unsafe conditions
• Prohibited items
• Aggressive behavior
• Threatening behavior
• Property hazards
• Fraud concerns
• Policy violations

No refund shall be required where refusal results from customer violations.

27. DRIVER SAFETY

Customer safety and driver safety are priorities.

Customers agree to maintain safe access.

This includes:

• Clear walkways
• Safe stairs
• Reasonable lighting
• Controlled pets
• Hazard removal

Drivers may decline service when hazards exist.

28. ANIMALS

Customers agree to secure animals during service.

Drivers may refuse service if animals appear:

• Aggressive
• Uncontrolled
• Dangerous

Nadabox shall not be liable for service interruptions caused by animals.

29. WEATHER CONDITIONS

Service may be delayed due to:

• Snow
• Ice
• Rain
• Flooding
• Extreme heat
• Severe storms
• Tornadoes
• Hurricanes
• Wildfires
• Other weather conditions

Safety decisions are solely within Nadabox's discretion.

30. PROPERTY ACCESS

Customers are responsible for ensuring access.

This includes:

• Gate codes
• Building access
• Elevator access
• Entry instructions
• Pickup locations

Failure to provide access may result in missed service.

31. AMENITY+ COMMUNITY PARTICIPATION

Property participation does not transfer operational responsibility.

Residents remain responsible for:

• Proper placement
• Proper preparation
• Compliance with guidelines

Property partners remain responsible for:

• Providing accurate information
• Providing approved access
• Following partnership agreements

32. PROPERTY PARTNER LIMITATION OF LIABILITY

Property owners, management companies, HOAs, apartment operators, landlords, and community partners shall not be liable for:

• Stolen items
• Damaged items
• Lost items
• Return disputes
• Customer misuse

unless required by law.

33. ECOSELLER+ PRODUCT CONDITIONS

EcoSeller+ products are reclaimed materials.

Boxes may:

• Show prior use
• Contain markings
• Vary in appearance
• Vary in dimensions
• Include cosmetic imperfections

Nadabox does not guarantee:

• Specific box sizes
• Exact inventory
• New condition
• Uniform appearance

34. CUSTOMER CONDUCT

Users shall not:

• Harass employees
• Abuse drivers
• Threaten personnel
• Commit fraud
• Submit false information
• Misrepresent identities

Nadabox may suspend service immediately.

35. FRAUD PREVENTION

Nadabox reserves the right to investigate:

• Fraud
• Abuse
• Misrepresentation
• Suspicious activity

Users agree to cooperate with reasonable investigations.

36. SERVICE GUIDELINES

Separate Service Guidelines may be published and incorporated into these Terms by reference.

Users agree to comply with all operational rules, instructions, standards, and service procedures.

Failure to comply may result in:

• Missed pickups
• Service suspension
• Account termination
• Additional fees

Part 3 of 4 — Technology, Website, App, Unship OS™, Communications, Intellectual Property, AI Systems, User Content, Data Records, and Platform Protections

37. WEBSITE ACCESS

The Nadabox Website is provided for informational, operational, customer service, account management, membership management, return management, franchise inquiry, investor inquiry, partnership inquiry, and future service purposes.

Nadabox grants users a limited, revocable, non-exclusive, non-transferable license to access and use the Website for its intended purpose.

Nothing contained within the Website transfers ownership rights to any user.

38. APP ACCESS

The Nadabox App is licensed, not sold.

Nadabox grants users a limited right to access and use the App solely for authorized Nadabox services.

Users may not:

• Copy the App
• Reverse engineer the App
• Decompile the App
• Modify the App
• Republish the App
• Create derivative works
• Circumvent security measures
• Access unauthorized functionality

All rights not expressly granted remain the property of Nadabox. Additional platform-mandated application terms apply under Section 122.

39. UNSHIP OS™

Unship OS™ is Nadabox's proprietary operating system for post-purchase logistics and doorstep reverse logistics operations.

Unship OS™ may include:

• Routing systems
• Scheduling systems
• Customer management systems
• Membership management systems
• Driver management systems
• Territory management systems
• Return management systems
• Pickup verification systems
• QR systems
• Tag systems
• Reporting systems
• Analytics systems
• Automation systems
• Artificial intelligence systems
• Future modules and functionality

All rights are reserved.

No customer, franchise prospect, partner, investor, contractor, vendor, property partner, resident, or third party acquires ownership rights in Unship OS™.

40. DOORSTEP UNSHIPPING™

Doorstep Unshipping™ is a proprietary Nadabox concept, methodology, operational framework, workflow, process, branding element, and service model.

Nadabox reserves all rights associated with Doorstep Unshipping™ and related intellectual property.

41. LIFE UNFOLDED™

Life Unfolded™ is a Nadabox trademark, brand asset, slogan, marketing asset, and intellectual property right.

Unauthorized use is prohibited.

42. INTELLECTUAL PROPERTY OWNERSHIP

All rights, title, and interests in the following remain exclusively owned by Nadabox:

• Trademarks
• Logos
• Brand assets
• Designs
• Graphics
• Content
• Photography
• Videos
• Workflows
• Operating procedures
• Route systems
• QR systems
• Tag systems
• Customer interfaces
• Software
• Databases
• AI systems
• Trade secrets
• Documentation
• Business methods

No ownership rights transfer to users.

43. PROHIBITED TECHNOLOGY USE

Users may not:

• Scrape content
• Harvest data
• Reverse engineer systems
• Probe vulnerabilities
• Circumvent authentication
• Attempt unauthorized access
• Introduce malware
• Introduce harmful code
• Use automated extraction tools
• Interfere with service operations

Violations may result in termination and legal action.

44. USER CONTENT

Users may submit:

• Photos
• Messages
• Support requests
• Return information
• Pickup information
• Reviews
• Feedback
• Suggestions
• Documents
• Resumes
• Applications

Users retain ownership of their content.

However, by submitting content, users grant Nadabox a worldwide, royalty-free, perpetual license to:

• Store
• Process
• Analyze
• Reproduce
• Display
• Use

such content for operational, support, security, legal, training, and service purposes.

Marketing and Promotional Use. In addition to the operational license above, and to the maximum extent permitted by law, the license you grant Nadabox in submitted content extends to advertising, marketing, promotional, public-relations, social-media, investor, and franchise-development purposes, as further described in, and subject to, the Marketing and Promotional Media License and the Name, Likeness, and Publicity Release in Sections 110 and 111. Nadabox may use, reproduce, distribute, publicly display, publicly perform, edit, adapt, crop, retouch, combine with other materials, and create derivative works from such content for those purposes, in any and all media now known or later developed. This expanded license is subject to the content warranties and rights-clearance obligations in Section 116 and survives termination of your account and these Terms.

45. FEEDBACK

If users provide suggestions, recommendations, ideas, concepts, enhancements, improvements, or feedback, Nadabox may use such feedback without compensation.

Users waive claims relating to use of submitted feedback.

46. PHOTOGRAPHIC VERIFICATION

Users acknowledge that Nadabox may utilize photographs for:

• Pickup verification
• Return verification
• Delivery verification
• Fraud prevention
• Customer support
• Operational quality control
• Dispute resolution
• Driver safety
• Compliance purposes

Photographs may include:

• Packages
• Returns
• Boxes
• Pickup locations
• Delivery locations
• Exterior property areas

Nadabox shall not be responsible for incidental capture of surrounding property features during verification activities. Affirmative consent to such capture, and the limited terms governing biometric data, are set out in Section 130.

47. VIDEO VERIFICATION

Nadabox may utilize video recordings where permitted by law.

Video may be used for:

• Safety
• Security
• Operations
• Compliance
• Training
• Incident investigations

48. GPS AND GEOLOCATION

Users acknowledge that Nadabox may collect, process, and utilize geolocation information.

This may include:

• Device location
• Pickup locations
• Delivery locations
• Route activity
• Driver locations
• Service verification

Location data may be used for:

• Service delivery
• Fraud prevention
• Route optimization
• Customer support
• Operational records

49. GEOFENCE VERIFICATION

Nadabox may use geofence technologies to verify:

• Driver presence
• Pickup completion
• Delivery completion
• Service activity

Users agree that geofence records may be used as evidence of service performance.

50. QR CODE SYSTEMS

Nadabox may utilize QR systems.

QR systems may be used for:

• Pickup verification
• Return verification
• Customer identification
• Service tracking
• Inventory tracking

Nadabox retains all ownership rights associated with QR workflows and technologies.

51. UNSHIP TAGS™

Nadabox may utilize proprietary tags, identifiers, labels, tracking systems, markers, and verification technologies.

These systems may include:

• Printed tags
• Digital tags
• QR tags
• Route identifiers
• Pickup identifiers
• Return identifiers

All associated rights remain with Nadabox.

52. OPERATIONAL RECORDS

Nadabox may create and maintain records relating to:

• Routes
• Customers
• Returns
• Pickups
• Drivers
• Deliveries
• Communications
• Billing
• Property access
• Service activity

Such records may be retained for legal, operational, compliance, and security purposes.

53. COMMUNICATIONS

Users consent to communications from Nadabox.

Communications may occur through:

• Email
• SMS
• Phone calls
• Push notifications
• App notifications
• Website notifications
• Direct messaging

53A. TEXT MESSAGE (SMS/MMS) PROGRAM; TELEPHONE CONSENT

If you provide Nadabox your mobile number and affirmatively opt in (for example, by checking a consent box, texting a keyword, or entering your number where the SMS terms are disclosed), you agree to receive recurring text messages (SMS/MMS) from or on behalf of Nadabox at that number, including messages sent using an automatic telephone dialing system or automated technology. These may include transactional and service messages (pickup, return, scheduling, billing, account, and security notices) and, where you have separately consented, marketing and promotional messages.

For marketing text messages, you expressly consent in writing to receive them, and you acknowledge that this consent is NOT a condition of purchasing any Nadabox product or service.

Message frequency varies. Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.

You may opt out of text messages at any time by replying STOP to any message; you will receive a final confirmation and no further texts to that number (except as needed to process your opt-out). Reply HELP for help, or contact Nadabox through the methods on the Website. Opting out of text messages does not opt you out of email, phone, or other communications, and Nadabox may still contact you by other means and may continue to send non-text essential service and transaction notices.

You represent that you are the subscriber or customary user of, and are authorized to consent for, the mobile number you provide, and you agree to notify Nadabox if that number is reassigned or no longer belongs to you. By providing a telephone number, you also consent to receive calls (including autodialed or pre-recorded service calls) at that number for transactional, service, and account purposes. Your prior express written consent to telephone or text contact is given voluntarily and may be revoked as described above; it is not required to obtain Nadabox services.

54. SERVICE NOTIFICATIONS

Nadabox may send notifications relating to:

• Pickups
• Returns
• Billing
• Service updates
• Scheduling
• Account management
• Security matters
• Operational issues

Users may not opt out of essential service-related communications.

55. MARKETING COMMUNICATIONS

Where permitted by law, Nadabox may send marketing communications.

Users may opt out according to applicable laws.

Marketing preferences may be modified through available account controls.

55A. EMAIL COMMUNICATIONS; MARKETING OPT-OUT

Nadabox may send you commercial and marketing emails where permitted by law. Every marketing email includes a working unsubscribe mechanism and a valid postal address. You may opt out of marketing emails at any time by using the unsubscribe link in any such email or by contacting Nadabox through the Website; Nadabox will honor your request within ten (10) business days as required by the CAN-SPAM Act.

Unsubscribing from marketing email does not stop transactional, service, billing, account, security, or other essential service-related emails relating to your membership or use of the Services, which are not promotional and which you cannot opt out of while you maintain an account or active subscription. Nadabox does not use false or misleading header or subject-line information in its emails.

56. ACCOUNT SECURITY

Users are responsible for:

• Password protection
• Credential security
• Device security
• Account access

Users shall immediately notify Nadabox regarding unauthorized access.

57. FRAUD DETECTION

Nadabox may utilize:

• Automated systems
• AI systems
• Fraud scoring
• Behavioral analysis
• Verification systems

to identify suspicious activity.

Nadabox may suspend or restrict accounts during investigations.

58. ARTIFICIAL INTELLIGENCE

Nadabox may utilize artificial intelligence technologies including:

• Customer support tools
• Routing systems
• Optimization tools
• Verification systems
• Scheduling systems
• Analytics systems
• Future AI products

Users acknowledge that AI-generated outputs may contain inaccuracies.

Final decisions remain subject to Nadabox review where applicable. Additional terms governing reliance on AI and automated systems are set out in Section 131.

59. FUTURE TECHNOLOGIES

Users agree that Nadabox may develop, deploy, modify, or retire future technologies without requiring amendments to these Terms.

Future technologies may include:

• Robotics
• Computer vision
• Machine learning
• Predictive systems
• Automated routing
• Automated verification
• Autonomous systems
• Additional software modules

60. THIRD-PARTY SERVICES

Nadabox may integrate with third-party providers including:

• Stripe
• Payment processors
• Mapping providers
• SMS providers
• Email providers
• Retailers
• Carriers
• Cloud providers
• Analytics providers

Nadabox is not responsible for interruptions, failures, delays, or inaccuracies caused by third-party services.

61. DOMAIN NAMES AND DIGITAL ASSETS

All Nadabox domains, websites, applications, databases, software assets, customer portals, and digital infrastructure remain the exclusive property of Nadabox.

62. NO LICENSE GRANTED

Nothing within these Terms grants any license to:

• Nadabox trademarks
• Unship OS™
• Doorstep Unshipping™
• Life Unfolded™
• Software
• Trade secrets
• Operational systems

except as expressly provided.

Part 4 of 4 — Billing Disputes, Disclaimers, Assumption of Risk, Limitation of Liability, Indemnification, Force Majeure, Disputes, Governing Law, and General Legal Provisions

63. PAYMENT DISPUTES

Users agree to contact Nadabox first regarding any billing concerns.

Nadabox reserves the right to investigate billing disputes before issuing credits, adjustments, refunds, or other remedies.

Customers agree not to initiate fraudulent chargebacks.

Improper chargebacks may result in:

• Account suspension
• Account termination
• Collection activity
• Legal action
• Loss of promotional pricing
• Loss of membership status

64. REFUND POLICY

Unless otherwise required by law, all fees are non-refundable.

This includes but is not limited to:

• Membership fees
• Service fees
• Setup fees
• Administrative fees
• Processing fees
• Franchise inquiry fees
• Future subscription products

Nadabox may issue refunds, credits, or adjustments at its sole discretion.

Any refund provided shall not establish an obligation to provide future refunds.

65. SERVICE INTERRUPTIONS

Nadabox does not guarantee uninterrupted availability.

Services may be affected by:

• Weather
• Technology failures
• Vehicle failures
• Staffing shortages
• Property access issues
• Retailer disruptions
• Carrier disruptions
• Government restrictions
• Utility failures
• Internet outages

Temporary interruptions do not constitute breach of these Terms.

66. NO GUARANTEE OF RESULTS

Nadabox makes no guarantee regarding:

Home+

• Pickup frequency
• Environmental outcomes
• Waste reduction outcomes

EcoSeller+

• Inventory availability
• Specific box dimensions
• Cost savings

Amenity+

• Resident participation
• Resident satisfaction
• Property value increases
• Leasing performance

Returns

• Refund approvals
• Refund timing
• Retailer acceptance
• Exchange approvals

Franchise Opportunities

• Revenue
• Profitability
• Territory growth
• Business success

Investor Opportunities

• Returns
• Valuation growth
• Future fundraising

67. ASSUMPTION OF RISK

Users acknowledge that participation in Nadabox services involves inherent risks.

These risks may include:

• Weather exposure
• Theft
• Property access issues
• Third-party interference
• Vehicle delays
• Technology failures
• Human error
• Retailer processing delays

Users voluntarily assume all such risks. Additional assumption-of-risk and release terms specific to in-person, bodily-injury, and premises risks are set out in Sections 125 through 127.

68. PROPERTY CONDITIONS

Customers are responsible for maintaining safe conditions at service locations.

This includes:

• Walkways
• Sidewalks
• Stairs
• Entry points
• Driveways
• Gates
• Community access areas

Nadabox is not responsible for service interruptions resulting from unsafe property conditions.

69. PROPERTY DAMAGE DISCLAIMER

To the maximum extent permitted by law, Nadabox shall not be liable for minor incidental property impacts resulting from ordinary service activity.

This may include:

• Foot traffic
• Temporary placement of materials
• Access through designated pathways
• Reasonable operational activity

Nothing in this section limits liability where prohibited by law. Additional property-damage allocation and a claim-notice/inspection procedure are set out in Section 124.

70. INSURANCE DISCLAIMER

Users acknowledge that Nadabox insurance policies, if any, may contain limitations, exclusions, deductibles, and coverage restrictions.

Users should not assume that Nadabox insurance covers:

• Every item
• Every event
• Pre-pickup losses
• Retailer disputes
• Refund disputes
• Customer negligence

Users remain responsible for protecting their own property and interests. Insurance first-loss allocation and a waiver of subrogation are set out in Section 123.

71. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

NADABOX DISCLAIMS ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• AVAILABILITY
• ACCURACY
• RELIABILITY
• PERFORMANCE

NADABOX DOES NOT GUARANTEE THAT SERVICES WILL BE:

• UNINTERRUPTED
• ERROR-FREE
• SECURE
• AVAILABLE AT ALL TIMES

72. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NADABOX SHALL NOT BE LIABLE FOR:

INDIRECT DAMAGES

• Lost profits
• Lost revenue
• Lost business opportunities
• Lost goodwill
• Lost data

CONSEQUENTIAL DAMAGES

• Business interruption
• Delayed operations
• Missed opportunities

THIRD-PARTY ACTIONS

• Retailer decisions
• Carrier decisions
• Property manager decisions
• Government actions

PRE-PICKUP LOSSES

• Theft
• Damage
• Tampering
• Weather exposure

TECHNOLOGY FAILURES

• App outages
• Website outages
• SMS failures
• Routing issues
• Software issues

The exclusions, limitations, and the liability cap in Sections 72 and 73 are subject to the carve-outs, savings, reformation, and essential-basis-of-the-bargain provisions in Sections 117, 118, 119, and 120, which preserve the enforceability of these limitations to the greatest extent the law allows.

73. LIABILITY CAP

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NADABOX'S TOTAL LIABILITY ARISING FROM ANY CLAIM SHALL NOT EXCEED THE TOTAL AMOUNT PAID TO NADABOX BY THE CUSTOMER DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

If no fees have been paid, Nadabox's liability shall not exceed one hundred dollars ($100).

Carve-Outs Preserving Enforceability. Nothing in this Section or in Sections 71 or 72 excludes or limits liability that cannot lawfully be excluded or limited, including, to the extent applicable law so provides, liability for death or personal injury caused by Nadabox's gross negligence or willful misconduct, or for fraud or fraudulent misrepresentation. Those matters are governed by Section 117.

Savings Clause. Some jurisdictions do not allow the exclusion or limitation of certain warranties or of incidental, consequential, or certain other damages, so some or all of the foregoing limitations may not apply to you. In any jurisdiction where a particular exclusion or limitation is not permitted, that provision shall be deemed automatically modified and applied only to the maximum extent permitted by law in that jurisdiction, and the limited application of that provision shall not affect the validity of any other provision. This Section is further governed by the savings clause in Section 118 and the reformation clause in Section 119.

Essential Basis of the Bargain. You acknowledge that the pricing and availability of the Services reflect the allocation of risk in these Terms, that the limitations in Sections 71 through 73 are a fundamental and essential basis of the bargain, and that these limitations shall apply even if a limited or exclusive remedy is found to have failed of its essential purpose.

74. INDEMNIFICATION

Users agree to defend, indemnify, and hold harmless:

• Nadabox
• Officers
• Directors
• Employees
• Contractors
• Franchisees
• Affiliates
• Property partners
• Vendors

from any claims arising from:

• User misconduct
• Policy violations
• Prohibited items
• Inaccurate information
• Unsafe property conditions
• Fraudulent activity
• Violations of law

The procedures, defense-control mechanics, and expanded triggers for this indemnity are set out in Section 121.

75. THIRD-PARTY CLAIMS

Users agree to indemnify Nadabox against claims arising from:

• Improper returns
• Hazardous materials
• Property access issues
• Customer negligence
• Customer misuse

76. FORCE MAJEURE

Nadabox shall not be liable for failures or delays caused by events beyond reasonable control.

These events include:

• Natural disasters
• Severe weather
• Pandemics
• Epidemics
• Government actions
• Labor disputes
• Utility failures
• Internet outages
• Cyberattacks
• Vehicle shortages
• Supply chain disruptions

Performance shall be excused for the duration of such events.

77. TERMINATION

Nadabox may suspend or terminate services at any time.

Reasons may include:

• Fraud
• Abuse
• Nonpayment
• Safety concerns
• Policy violations
• Legal requirements

Termination may occur without prior notice where appropriate.

78. SURVIVAL

The following provisions survive termination:

• Intellectual Property
• Limitation of Liability
• Indemnification
• Governing Law
• Dispute Resolution
• Payment Obligations
• Record Retention
• Confidentiality obligations
• The media licenses and releases in Sections 110 through 115 and 130

79. GOVERNING LAW

These Terms shall be governed by the laws of the State of Indiana.

Any dispute arising under these Terms shall be governed by Indiana law without regard to conflict-of-law principles.

80. DISPUTE RESOLUTION

Before initiating formal proceedings, parties agree to attempt good-faith resolution through written notice.

Nadabox may establish additional dispute procedures from time to time.

Users agree to cooperate in reasonable dispute-resolution efforts.

Binding arbitration applies. This Section is supplemented by, and is subject to, the BINDING INDIVIDUAL ARBITRATION agreement in Section 104, the Delegation of Threshold Issues in Section 105, the Exclusive Venue and Consent to Jurisdiction in Section 106, the Prevailing Party provision in Section 107, the Class, Collective, and Mass-Arbitration Waiver in Section 108, the Notice of Dispute, Informal Resolution, and Right to Opt Out in Section 109, and the Time Limit on Claims and Waiver of Jury Trial in Section 110. Except for the carve-outs identified in Section 104, covered disputes are resolved by individual arbitration and not in court. The structured Notice-of-Dispute and good-faith-negotiation process in Section 109 is a condition precedent to commencing arbitration.

81. CLASS ACTION WAIVER

TO THE MAXIMUM EXTENT PERMITTED BY LAW, USERS AGREE THAT CLAIMS SHALL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, REPRESENTATIVE ACTION, OR SIMILAR PROCEEDING.

This class-action waiver is incorporated into, expanded by, and governed by the Class, Collective, and Mass-Arbitration Waiver in Section 108 (which supplements and, to the extent of any conflict, controls over this Section) and by the savings and severability provisions in Section 109.4. Within the arbitration agreement in Section 104, this waiver has its full intended force under the Federal Arbitration Act. If the class, collective, or representative waiver is found unenforceable as to a particular claim, only that claim is severed as provided in Sections 108 and 109.4, and the remainder of these Terms remains in full force and effect.

82. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect. This Section shall be applied consistently with the reformation and savings clause in Section 119, which directs that an overbroad provision be narrowed and enforced to the maximum extent permitted by law rather than struck in its entirety.

83. ASSIGNMENT

Nadabox may assign its rights and obligations under these Terms without restriction.

Users may not assign their rights without prior written consent.

84. NO WAIVER

Failure to enforce any provision shall not constitute a waiver of future enforcement.

85. ENTIRE AGREEMENT

These Terms, together with any incorporated policies, constitute the entire agreement between the parties concerning the subject matter herein.

86. ELECTRONIC RECORDS

Electronic records, signatures, confirmations, logs, scans, route records, photographs, timestamps, geofence records, QR records, Unship Tag records, and digital communications may be used as evidence of transactions, service activity, and compliance.

87. CONTACT INFORMATION

Questions regarding these Terms may be directed to Nadabox through the contact methods provided on the Website.

88. FUTURE EXPANSION OF SERVICES

Users acknowledge that Nadabox may expand into new services, products, technologies, partnerships, software offerings, logistics programs, marketplace integrations, sustainability initiatives, artificial intelligence systems, franchise programs, and other business lines.

These Terms shall apply broadly to such future offerings unless otherwise stated.

89. ACKNOWLEDGMENT

BY ACCESSING OR USING NADABOX SERVICES, USERS ACKNOWLEDGE THAT THEY HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

90. CHAIN OF CUSTODY

Users acknowledge that responsibility for items may transfer between multiple parties throughout the service lifecycle.

Customer Custody

Prior to verified pickup, all items remain in the custody, possession, and control of the customer.

The customer bears all risk of:

• Theft
• Loss
• Damage
• Weather exposure
• Misplacement
• Third-party interference

prior to pickup verification.

Nadabox Custody

Custody transfers to Nadabox only after pickup verification through one or more approved methods, including:

• Driver verification
• Photo verification
• QR verification
• Unship Tag™ verification
• Geofence verification
• Route completion records
• Other approved verification methods

Carrier Custody

Where Nadabox transfers items to a shipping carrier, logistics provider, retailer network, or third-party transportation provider, custody transfers to such provider.

Retailer Custody

Upon retailer receipt, retailer policies govern all further processing, inspections, approvals, denials, exchanges, and refunds.

91. CUSTOMER SECURITY RESPONSIBILITIES

Customers are strongly encouraged to:

• Place items shortly before pickup
• Utilize video doorbells
• Utilize security cameras
• Utilize secure package locations
• Utilize garages or protected areas when possible

Failure to take reasonable precautions may increase risk of loss.

Nadabox shall not be liable for losses occurring before verified pickup.

92. PROPERTY PARTNER PROTECTIONS

Property owners, HOAs, condominium associations, apartment communities, landlords, property managers, and community operators participating in Amenity+ shall not be deemed:

• Insurers
• Custodians
• Warehouses
• Storage providers
• Bailees

for customer property.

Participation in Amenity+ does not create responsibility for:

• Theft
• Loss
• Weather exposure
• Return disputes
• Customer misuse

unless otherwise required by law.

93. SERVICE VERIFICATION RECORDS

Nadabox may maintain service verification records including:

• Photographs
• Video recordings
• GPS records
• Geofence records
• Route records
• QR records
• Tag records
• Driver notes
• Support communications
• System logs

Such records may be relied upon as evidence of service performance.

Users agree such records may be used to investigate:

• Disputes
• Fraud
• Service claims
• Operational issues
• Legal matters

94. AUTOMATED DECISION SYSTEMS

Nadabox may utilize:

• Artificial intelligence
• Machine learning
• Computer vision
• Predictive analytics
• Route optimization
• Automated notifications
• Automated classifications
• Future automated systems

Users acknowledge:

• Automated systems may contain errors.
• Automated outputs may be incomplete.
• Automated recommendations may not always be reviewed by humans.

Nadabox does not guarantee the accuracy of automated outputs. The no-reliance covenant, AI-output warranty disclaimer, and human-review terms in Section 131 apply to all such systems.

95. CYBERSECURITY DISCLAIMER

Nadabox utilizes commercially reasonable safeguards designed to protect information.

However:

• No platform is completely secure.
• No transmission method is completely secure.
• No storage method is completely secure.

Users acknowledge the inherent risks associated with internet-connected systems. The liability limitation specific to security incidents is set out in Section 132.

96. NO FRANCHISE OFFER

Nothing contained on:

• The Website
• The App
• Marketing materials
• Inquiry forms
• Investor materials
• Franchise materials

constitutes:

• A franchise offering
• A franchise disclosure document
• A territory award
• A franchise grant

where prohibited by applicable law.

Any future franchise offering shall be governed by applicable franchise laws and required disclosure documents.

97. NO SECURITIES OFFERING

Information provided by Nadabox is for informational purposes only.

Nothing contained within:

• The Website
• The App
• Investor materials
• Presentations
• Communications

constitutes:

• Investment advice
• A securities offering
• A solicitation to purchase securities
• A guarantee of returns

Any future offering shall be governed by applicable securities laws.

98. FUTURE SERVICES

These Terms apply not only to current services but also to future services introduced by Nadabox, including:

• Software products
• Marketplaces
• AI tools
• Logistics services
• Recycling services
• Community services
• Commerce services
• Franchise systems
• Additional membership offerings

unless superseded by separate agreements.

99. CONFIDENTIAL INFORMATION

Users agree not to improperly disclose, distribute, copy, or exploit confidential Nadabox information including:

• Internal operations
• Training materials
• Playbooks
• Routing methodologies
• Software architecture
• Business processes
• Franchise materials
• Proprietary documentation

Unauthorized disclosure may result in legal action.

100. EXPANDED INTELLECTUAL PROPERTY RIGHTS

Protected intellectual property includes:

• Nadabox®
• Unship OS™
• Doorstep Unshipping™
• Life Unfolded™
• Route systems
• Territory systems
• Membership systems
• Pickup systems
• Verification systems
• QR systems
• Tag systems
• Training systems
• Operational workflows
• Manuals
• Playbooks
• Marketing materials

and all related improvements, derivatives, modifications, and future developments.

101. EXPANDED DISCLAIMER OF WARRANTIES

NADABOX DOES NOT WARRANT THAT:

• SERVICES WILL BE AVAILABLE AT ANY SPECIFIC TIME
• PICKUPS WILL OCCUR AT EXACT TIMES
• RETURNS WILL BE APPROVED
• REFUNDS WILL BE ISSUED
• SOFTWARE WILL BE ERROR-FREE
• SERVICES WILL BE UNINTERRUPTED
• SERVICES WILL ACHIEVE ANY PARTICULAR RESULT

ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

102. CUSTOMER INSURANCE RESPONSIBILITY

Customers are encouraged to maintain appropriate insurance coverage, including:

• Homeowners insurance
• Renters insurance
• Commercial insurance
• Property insurance

where applicable.

Nadabox is not a substitute for insurance coverage. Insurance first-loss allocation and waiver of subrogation are set out in Section 123.

103. ENHANCED SURVIVAL CLAUSE

The following provisions shall survive termination indefinitely:

• Intellectual Property
• Confidentiality
• Limitation of Liability
• Indemnification
• Governing Law
• Dispute Resolution
• Payment Obligations
• Data Retention
• Operational Records
• Service Verification Records
• Franchise Protections
• Investor Protections
• The media licenses and releases in Sections 110 through 115 and 130

to the maximum extent permitted by law.

Part 5 — Binding Arbitration and Dispute Resolution

104. BINDING INDIVIDUAL ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

104.1 Agreement to Arbitrate. Except for the matters expressly excluded in Section 104.7, you and Nadabox agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Services, any membership or subscription (including Home+, EcoSeller+, and Amenity+), any communication (including SMS, email, or push notification), any verification activity (including photo, video, GPS, or geofence records), any billing or chargeback matter, the collection or use of your data, or your relationship with Nadabox in any way — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after termination of these Terms — shall be resolved exclusively by final and binding individual arbitration, and not in court.

104.2 Federal Arbitration Act. This arbitration agreement evidences a transaction involving interstate commerce, and the Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this Section. This arbitration agreement shall survive termination of these Terms and shall survive the closing of your account.

104.3 Administrator and Rules. The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (for individuals) or its Commercial Arbitration Rules (for businesses, including EcoSeller+, Amenity+, and Property Partner matters), as then in effect. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Section, the parties shall agree on a substitute administrator, or a court of competent jurisdiction shall appoint one.

104.4 Arbitrator's Authority. A single neutral arbitrator shall decide the dispute. The arbitrator shall have exclusive authority to resolve the dispute, may award the same individual remedies a court could award to that individual party, and shall apply Indiana law consistent with Section 79. The arbitrator's award is final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

104.5 Seat of Arbitration. The seat of the arbitration shall be Monroe County, Indiana. Where permitted by the applicable rules, hearings may be conducted by telephone, videoconference, or written submission, and an individual consumer may elect to have any in-person hearing held in the county of the consumer's residence.

104.6 Costs of Arbitration. Payment of all filing, administration, and arbitrator fees shall be governed by the administrator's rules, except that Nadabox will pay or reimburse such fees to the extent required by those rules or by applicable law for the arbitration to be enforceable. Each party shall otherwise bear its own attorneys' fees and costs, except as provided in Section 107 (Prevailing Party) or as the arbitrator may award under a fee-shifting statute or these Terms.

104.7 Exceptions. This Section does not require arbitration of: (a) an individual claim properly brought and kept within the jurisdictional limits of a small-claims court; (b) a claim to enforce or protect, or concerning the validity, infringement, or misuse of, Nadabox's intellectual property rights (including Unship OS™, Doorstep Unshipping™, Life Unfolded™, trademarks, trade secrets, and confidential information); or (c) a request for temporary, preliminary, or injunctive relief in aid of arbitration or to address unauthorized access to systems. Such matters are governed by Section 106 (Exclusive Venue).

104.8 Confidentiality of Arbitration. The arbitration, including all submissions, evidence, testimony, and the award, shall remain confidential to the maximum extent permitted by law, except as necessary to enforce the award or as required by law.

105. DELEGATION OF THRESHOLD ISSUES

All threshold questions concerning these Terms and Section 104 — including the existence, scope, validity, enforceability, interpretation, applicability, waiver, and unconscionability of this arbitration agreement, and whether a particular dispute is subject to arbitration — shall be decided exclusively by the arbitrator, and not by any court. The only exception is that a court, not the arbitrator, shall decide any challenge to the Class, Collective, and Mass-Action Waiver in Section 108, as provided in the savings clause in Section 109.4.

106. EXCLUSIVE VENUE AND CONSENT TO JURISDICTION

For any dispute, claim, or proceeding that is not subject to arbitration under Section 104 — including matters within the exceptions in Section 104.7, any action to compel arbitration or to confirm, vacate, or enforce an arbitration award, and any matter where the arbitration agreement is found not to apply — you and Nadabox agree that the exclusive venue shall be the state courts located in Monroe County, Indiana, or the United States District Court for the Southern District of Indiana.

You irrevocably consent to the personal jurisdiction of those courts, waive any objection based on lack of personal jurisdiction, improper venue, or forum non conveniens, and agree not to bring or maintain any such proceeding in any other forum. You consent to service of process by any means permitted by applicable law, including by the electronic communication methods described in Section 13. This Section is in addition to, and does not limit, the governing-law provision in Section 79.

107. PREVAILING PARTY; RECOVERY OF FEES AND COSTS

To the maximum extent permitted by law, in any arbitration, court proceeding, collection action, or other proceeding arising out of or relating to these Terms or the Services, the prevailing party shall be entitled to recover its reasonable attorneys' fees, expert fees, arbitration and administration fees, court costs, and other reasonable costs of the proceeding from the non-prevailing party.

Without limiting the foregoing, if Nadabox prevails in any action to collect amounts owed, to defend against a fraudulent or bad-faith chargeback as described in Section 63, or to enforce its intellectual property or confidentiality rights, you agree to pay Nadabox's reasonable attorneys' fees and costs incurred. Nothing in this Section reduces any greater right to recover fees or costs that a party may have under an applicable statute.

108. CLASS, COLLECTIVE, AND MASS-ARBITRATION WAIVER

108.1 Individual Basis Only. You and Nadabox agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, coordinated, representative, or private-attorney-general proceeding. The arbitrator may not consolidate or join the claims of more than one person, may not preside over any form of class or representative proceeding, and may award relief only in favor of, and tailored to, the individual party seeking relief.

108.2 Mass Filings. If twenty-five (25) or more arbitration demands of a substantially similar nature are filed against Nadabox by or with the assistance or coordination of the same law firm or group of firms, the parties agree these demands shall be administered in staged batches to promote efficiency and reduce costs. The parties shall first arbitrate a batch of no more than fifty (50) individual demands selected by lot (with each side selecting half), and the remaining demands shall be stayed. Administrative and filing fees shall be assessed per batch, not per individual demand, for the staged demands. The arbitrator(s) for the initial batch may make global determinations of fact and law common to the batch that apply to subsequent demands, and the results may be used to inform a global mediation of the remaining demands before any further batch proceeds. Any applicable statute of limitations or contractual limitations period (including Section 110) shall be tolled for stayed demands while the batching process is pending.

108.3 Relationship to Section 81. This Section supplements and, to the extent of any conflict, controls over Section 81.

109. NOTICE OF DISPUTE; INFORMAL RESOLUTION; RIGHT TO OPT OUT

109.1 Notice of Dispute. Before initiating arbitration, the party raising a dispute must first send the other party a written Notice of Dispute. Your Notice to Nadabox must be sent to the address designated for legal notices on the Website (or to legal@nadabox.com) and must include your name, the email and service address on your account, a description of the dispute, the specific relief sought, and your signature. Nadabox will send its Notice to the email or service address on your account.

109.2 Good-Faith Negotiation. For sixty (60) days after a complete Notice of Dispute is received, the parties shall attempt in good faith to resolve the dispute informally. Either party may request a telephone or videoconference settlement discussion, in which an individual user may participate personally and Nadabox may participate through a representative. Completion of this process is a condition precedent to commencing arbitration, and the applicable limitations periods are tolled while it is pending. A court or arbitrator may enjoin the filing or prosecution of an arbitration commenced before this process is completed.

109.3 Right to Opt Out of Arbitration. You may opt out of the arbitration agreement in Section 104 (including the Class, Collective, and Mass-Arbitration Waiver in Section 108) by sending Nadabox written notice within thirty (30) days after you first accept these Terms. Your opt-out notice must be sent to legal@nadabox.com (or the legal-notices address on the Website) and must state your name, account email, and a clear statement that you opt out of arbitration. Opting out is the only way to preserve your right to litigate covered disputes in court; it will not affect any other part of these Terms, including Sections 79, 81, 106, 107, and 110, and it will not adversely affect your relationship with Nadabox or your use of the Services. If you do not timely opt out, you agree to be bound by Section 104.

109.4 Savings Clause. If the Class, Collective, and Mass-Arbitration Waiver in Section 108 is found unenforceable or invalid as to a particular claim or request for relief, then only that claim or request shall be severed from arbitration and brought exclusively in the courts identified in Section 106, while all other claims shall remain in arbitration. If for any reason a claim proceeds in court rather than arbitration, the parties waive any right to a jury trial as provided in Section 110. If Section 104 as a whole is found unenforceable, the remainder of these Terms, including Sections 79, 81, 106, 107, and 110, shall remain in full force and effect.

110. TIME LIMIT ON CLAIMS; WAIVER OF JURY TRIAL

110.1 One-Year Limitations Period. To the maximum extent permitted by law, any claim or cause of action arising out of or relating to these Terms or the Services must be commenced — whether in arbitration or, where applicable, in court — within one (1) year after the date the claim or cause of action first accrued. A claim not commenced within that period is permanently barred. This Section does not apply where applicable law prohibits the shortening of the limitations period for a particular claim, and does not apply to Nadabox's claims to enforce its intellectual property, confidentiality, or payment rights.

110.2 Waiver of Jury Trial. To the maximum extent permitted by law, for any dispute that is heard in a court rather than in arbitration — including any opt-out matter under Section 109.3, any claim severed under Section 109.4, and the exceptions in Section 104.7 — you and Nadabox each knowingly, voluntarily, and irrevocably waive any right to a trial by jury.

Part 6 — Media, Publicity, and Content Rights

111. MARKETING AND PROMOTIONAL MEDIA LICENSE

In addition to the operational license granted in Section 44, and to the maximum extent permitted by law, by submitting any content to Nadabox or by receiving any Nadabox service, you grant Nadabox a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, distribute, publicly display, publicly perform, edit, adapt, crop, retouch, combine with other materials, create derivative works from, and otherwise exploit the following for advertising, marketing, promotional, public-relations, social-media, investor, franchise-development, and commercial purposes, in any and all media now known or later developed:

• Photographs, videos, audio, and other media you submit to Nadabox;
• Photographs, videos, audio, GPS data, and other records captured by Nadabox, its Drivers, or its systems during the provision of services, including at or near your residence, property, or designated service location;
• Reviews, ratings, testimonials, comments, and feedback you provide;
• Before-and-after, pickup, return, delivery, and environmental-impact imagery associated with your service.

This license extends to Nadabox, its affiliates, franchisees, successors, assigns, and authorized partners. Nadabox is not obligated to use any such content, to attribute it to you, or to compensate you for any use. This license survives termination of your account and these Terms. Nothing in this Section requires Nadabox to use content in any manner that would identify you by full name without the publicity release in Section 112.

112. NAME, LIKENESS, AND PUBLICITY RELEASE

To the maximum extent permitted by law, you irrevocably consent to and authorize Nadabox to use your name, voice, image, photograph, likeness, distinctive appearance, and any identifying characteristics, together with those of your property and premises, in connection with the marketing and promotional uses described in Section 111, without any further consent, notice, royalty, or compensation.

You release, waive, and discharge Nadabox, its affiliates, franchisees, successors, assigns, and authorized partners from any and all claims arising out of such use, including any claim for invasion of privacy, right of publicity, misappropriation, false light, defamation, or infringement of any personal or proprietary right.

You represent and warrant that, to the extent any other individual present at or near your service location (including household members, guests, employees, and invitees) may appear in content captured during service, you have the authority to grant this release on their behalf, and you agree to indemnify Nadabox against any claim by such individuals arising from Nadabox's use of that content consistent with these Terms. This release is given for valuable consideration, including your receipt of Nadabox services, and is binding upon your heirs, successors, and assigns.

113. WAIVER OF INSPECTION, APPROVAL, AND MORAL RIGHTS

To the maximum extent permitted by law, you waive any right to inspect, review, or approve any finished advertising, marketing, or promotional material in which your content, name, or likeness is used, including any edited, cropped, composited, captioned, or otherwise modified version, and any written copy or context that may accompany it.

You further waive, and agree not to assert against Nadabox or its licensees, any so-called "moral rights," droit moral, or analogous rights, including any right of attribution and any right to object to or prevent modification, distortion, mutilation, recontextualization, or derogatory treatment of your content. Nadabox may use, edit, and combine such content at its sole discretion and is under no obligation to credit you.

114. TESTIMONIALS, REVIEWS, AND ENDORSEMENTS

If you submit a review, rating, testimonial, or endorsement, you grant Nadabox the rights described in Sections 111 and 112 to publish and promote it, in whole or in part, and to attribute it to your first name, last initial, city, membership type, or business name.

You represent and warrant that any review or testimonial you submit reflects your honest, current, and genuine opinions and experience, is not false or misleading, and was not created or submitted in exchange for compensation unless that connection is disclosed to Nadabox at the time of submission. If you received any free service, discount, credit, contest entry, gift, or other incentive in connection with your review, or if you are an employee, contractor, franchisee, investor, or affiliate of Nadabox, you must clearly disclose that connection, and you authorize Nadabox to add any disclosure required by the Federal Trade Commission's endorsement guidelines or other applicable law.

Nadabox may edit a testimonial for length, grammar, or clarity provided the edit does not materially alter its meaning. Nadabox does not pay for, alter the substance of, suppress, or fabricate reviews, and you agree not to submit any review that is fake, incentivized-but-undisclosed, or submitted on behalf of someone who did not use the service.

115. INCIDENTALLY-CAPTURED CONTENT

You acknowledge that, during service and verification activities, Nadabox may capture images, video, or audio that incidentally include your property, structures, landscaping, vehicles, signage, household members, guests, neighbors, neighboring premises, and other persons or features in the vicinity of the service location. In addition to the liability disclaimer in Section 46, you agree that Nadabox may use such incidentally-captured content for the marketing and promotional purposes described in Sections 111 and 112 to the same extent as content depicting you, subject to the same releases and warranties. Where reasonably practicable and in Nadabox's sole discretion, Nadabox may blur, crop, or obscure incidentally-captured third parties, but is under no obligation to do so.

116. CONTENT WARRANTIES AND RIGHTS CLEARANCE

You represent and warrant that, for any content you submit to Nadabox: (a) you own the content or have obtained all rights, licenses, consents, and permissions necessary to grant the licenses in Sections 44, 111, and 112; (b) the content does not and will not infringe or misappropriate any copyright, trademark, trade secret, patent, right of publicity, right of privacy, or other right of any person or entity; (c) you have obtained the consent of every identifiable individual appearing in the content to the uses described in these Terms; and (d) the content is not defamatory, obscene, unlawful, or otherwise objectionable.

You agree to defend, indemnify, and hold harmless Nadabox, its affiliates, franchisees, successors, assigns, and authorized partners from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or relating to content you submit, including any claim that such content, or Nadabox's use of it consistent with these Terms, infringes or violates the rights of any third party. This Section supplements and does not limit the indemnification obligations in Sections 74, 75, and 121.

Part 7 — Liability Hardening, Personal Injury, and Premises Safety

117. SCOPE AND PRESERVATION OF LIABILITY LIMITS

117.1 Carve-Outs. Nothing in Sections 71, 72, 73, or elsewhere in these Terms excludes or limits Nadabox's liability for (a) death or personal injury caused by Nadabox's gross negligence or willful misconduct, (b) fraud or fraudulent misrepresentation, or (c) any liability that cannot be excluded or limited under applicable law.

117.2 Preservation. The disclaimers, exclusions, and the liability cap in these Terms apply to the maximum extent permitted by law to all other claims. If applicable law would void a limitation as to one category of claim, that limitation shall remain fully effective as to every other category of claim and shall be enforced to the greatest extent the law allows.

117.3 Essential Basis. You acknowledge that the pricing of the Services reflects the allocation of risk in these Terms, that the limitations in Sections 71 through 73 are an essential basis of the bargain, and that these limitations shall apply even if a limited remedy is found to fail of its essential purpose.

118. SAVINGS CLAUSE — LIMITATIONS APPLY TO THE EXTENT PERMITTED

Some jurisdictions do not allow the exclusion or limitation of certain warranties, of incidental or consequential damages, of liability for personal injury, or of certain other damages or remedies. Accordingly, some or all of the disclaimers, exclusions, releases, and limitations of liability in these Terms may not apply to you in whole or in part.

In any jurisdiction where a particular disclaimer, exclusion, release, or limitation is not permitted, that provision shall be deemed automatically modified and applied only to the maximum extent permitted by law in that jurisdiction, and the invalidity or limited application of that provision shall not affect the validity or enforceability of any other provision or of the same provision in any other respect or jurisdiction. In all events, Nadabox's liability shall be limited to the greatest extent permitted by applicable law.

119. REFORMATION AND SAVINGS

If any provision of these Terms — including any disclaimer, release, assumption of risk, indemnity, limitation of liability, liability cap, time limit, or waiver — is held to be overbroad, unenforceable, or invalid in any respect, that provision shall not be struck in its entirety but shall instead be enforced to the maximum extent permitted by law, and shall be deemed modified, narrowed, or reformed only to the minimum degree necessary to make it valid and enforceable. The intent of the parties is to give maximum lawful effect to each protective provision of these Terms. Section 82 shall be applied consistently with this Section.

120. EXCLUSION OF DAMAGES — ALL CATEGORIES; BASIS OF THE BARGAIN

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND IN ADDITION TO THE LIMITATIONS IN SECTIONS 72 AND 73, NADABOX SHALL NOT BE LIABLE FOR ANY OF THE FOLLOWING, WHETHER THE CLAIM ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, STATUTE, OR ANY OTHER THEORY, AND WHETHER OR NOT NADABOX WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES:

• PERSONAL INJURY, BODILY INJURY, ILLNESS, OR DEATH;
• EMOTIONAL DISTRESS, MENTAL ANGUISH, OR PAIN AND SUFFERING;
• PROPERTY DAMAGE;
• INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES;
• LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, OR LOST DATA; AND
• ANY DAMAGES ARISING FROM THE ACTS OF THIRD PARTIES, ANIMALS, OR CONDITIONS OF THE CUSTOMER'S PROPERTY.

The limitations, exclusions, and disclaimers in these Terms are a fundamental and essential basis of the bargain between the customer and Nadabox, and the pricing and availability of the Services reflect and depend on these limitations. These limitations shall apply even if any limited or exclusive remedy is found to have failed of its essential purpose, and shall survive any termination of these Terms. This Section is subject to the carve-outs in Section 117 and the savings and reformation clauses in Sections 118 and 119.

121. INDEMNIFICATION PROCEDURES AND CONTROL OF DEFENSE

The customer's obligation to defend, indemnify, and hold harmless Nadabox under Sections 74 and 75 also expressly extends to any claim for personal injury, bodily injury, illness, death, or property damage arising at the customer's property or from the customer's failure to maintain safe conditions, secure animals, or control persons at the service location.

With respect to any indemnified claim:

• Nadabox shall notify the customer of the claim, provided that any delay in notice shall not relieve the customer of its obligations except to the extent the customer is materially prejudiced;
• Nadabox may, at its sole option and at the customer's expense, assume and control the defense and resolution of the claim with counsel of Nadabox's choosing, and the customer shall not thereafter defend the claim on Nadabox's behalf;
• The customer shall fully cooperate with the defense, including providing information, witnesses, documents, and access reasonably requested; and
• The customer shall not settle, compromise, or consent to the entry of any judgment with respect to any claim in a manner that imposes any obligation or liability on Nadabox, admits any fault or wrongdoing by Nadabox, or affects Nadabox's rights, without Nadabox's prior written consent.

The customer shall pay or reimburse Nadabox for all defense costs, settlements, judgments, and attorneys' fees incurred in connection with indemnified claims.

122. MOBILE APPLICATION — PLATFORM TERMS

122.1 Application to App-Store Versions. This Section applies when you download or use the Nadabox App from a third-party application marketplace, including the Apple App Store or Google Play (each, a "Platform"). These Terms are between you and Nadabox only, and not with any Platform. Nadabox, not the Platform, is solely responsible for the App and its content.

122.2 No Platform Warranty or Support. The Platform has no obligation to furnish any maintenance or support for the App. To the maximum extent permitted by law, the Platform provides no warranty for the App, and any claim that the App fails to conform to an applicable warranty is the sole responsibility of Nadabox.

122.3 Claims and Responsibility. Nadabox, not the Platform, is responsible for addressing any claims relating to the App, including product-liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims arising under consumer-protection, privacy, or similar laws, and for the investigation, defense, settlement, and discharge of any third-party intellectual-property claim that the App infringes that third party's rights.

122.4 Apple as Third-Party Beneficiary. If you obtained the App from the Apple App Store, you acknowledge and agree that Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary. Your license to use the App is a non-transferable license to use it on any Apple-branded device that you own or control, as permitted by the Apple Media Services / App Store Terms of Service.

122.5 Platform Rules and Google Play. You agree to use the App in compliance with all applicable Platform terms and usage rules, including the Apple App Store Terms of Service and the Google Play Terms of Service. A breach of those rules is also a breach of these Terms.

122.6 Export, Sanctions, and Eligibility. You represent and warrant that: (a) you are not located in, and are not a national or resident of, any country or territory subject to a U.S. Government embargo or that has been designated as "terrorist-supporting"; (b) you are not listed on any U.S. Government list of prohibited or restricted parties (including the U.S. Treasury OFAC Specially Designated Nationals list); and (c) you will not use or export the App in violation of U.S. export-control or sanctions laws and regulations.

123. INSURANCE ALLOCATION — CUSTOMER COVERAGE PRIMARY

The customer is responsible for maintaining, and is presumed to maintain, homeowner's, renter's, condominium, commercial, or comparable property and liability insurance appropriate to the customer's premises and use of the Services.

With respect to any loss, damage, injury, or claim arising at, on, or in connection with the customer's property or the in-person performance of the Services, the customer agrees that the customer's own insurance shall be the primary and first-loss source of recovery, and that any Nadabox insurance, if any exists and if applicable, shall be excess, secondary, and non-contributory only. The customer shall look first to the customer's own insurance for any such loss before asserting any claim against Nadabox.

To the maximum extent permitted by law and by the customer's policies, the customer waives, and shall cause the customer's insurers to waive, all rights of subrogation against Nadabox for any loss or claim arising at or in connection with the customer's property or the in-person Services, to the extent such loss is or would be covered by the customer's insurance. Nadabox is not an insurer of the customer's property or person and these Terms do not create any insurance or bailment obligation.

124. PROPERTY DAMAGE — CUSTOMER CONDITIONS AND CLAIM PROCEDURE

To the maximum extent permitted by law, Nadabox shall not be liable for any property damage caused or contributed to by the condition of the customer's property or by the customer's failure to disclose or warn of a hazard, including concealed, unmarked, or non-obvious conditions such as defective or loose steps, railings, surfaces, or fixtures; buried or hidden utilities, irrigation lines, wiring, or sprinkler heads; low-clearance obstructions; or unstable structures.

As a condition to any claim for property damage, the customer must provide Nadabox written notice of the claim within seven (7) days of the alleged incident and must preserve the affected area and allow Nadabox a reasonable opportunity to inspect and document the alleged damage before repair, alteration, or disposal. Failure to provide timely notice or a reasonable opportunity to inspect shall bar the claim to the extent Nadabox is prejudiced.

Any property-damage liability that is not otherwise excluded remains subject to the limitations and cap in Sections 72, 73, and 120.

125. ASSUMPTION OF RISK AND RELEASE — IN-PERSON SERVICE

THIS SECTION IS MATERIAL AND AFFECTS YOUR LEGAL RIGHTS.

The Services require Nadabox personnel, Drivers, vehicles, and equipment to physically enter, traverse, and operate on or near the customer's property, doorstep, driveway, walkways, stairs, common areas, and access points. The customer acknowledges that this in-person activity involves inherent risks of personal injury, bodily injury, illness, death, and property damage that cannot be eliminated, including but not limited to: slips, trips, and falls; uneven, wet, icy, or obstructed surfaces; defective or unlit walkways, steps, railings, and porches; structures, fixtures, or objects on the property; weather and outdoor conditions; the acts of household members, guests, tenants, neighbors, and other third parties; and the acts of animals or pets.

To the maximum extent permitted by law, the customer knowingly, voluntarily, and freely:

• Assumes all such risks, whether known or unknown, arising from the customer's property and from the performance of the Services at or near the customer's location; and
• Releases, waives, and discharges Nadabox from any and all claims, demands, causes of action, losses, damages, and liabilities for personal injury, bodily injury, illness, death, or property damage to the customer, the customer's household members, guests, tenants, invitees, or any third party, arising out of or relating to the ordinary negligence of Nadabox in connection with the in-person Services.

This release applies to ordinary negligence to the fullest extent permitted by law. It does not apply to, and the customer does not release, liability that the law does not permit to be released, including liability arising from gross negligence, recklessness, willful or wanton misconduct, or any liability that may not be waived in advance under applicable law. The unenforceability of the release as to any such excepted category shall not affect the enforceability of the release as to all other matters.

The customer agrees that this assumption of risk and release is a material part of the bargain and a condition of receiving the Services at the customer's location.

126. ANIMALS AND THIRD PARTIES — INJURY TO PERSONNEL

The customer is solely responsible for securing, confining, and controlling all animals and pets at or near the service location before and during each pickup or delivery, in a manner that prevents any contact with Nadabox personnel, Drivers, vehicles, or equipment.

The customer is likewise responsible for the conduct of all household members, guests, tenants, invitees, and other persons present at the service location.

To the maximum extent permitted by law, the customer assumes responsibility for, and agrees to indemnify, defend, and hold harmless Nadabox from, any claim, loss, injury, damage, cost, or expense (including medical expenses, lost-time costs, workers' compensation costs, and attorneys' fees) arising from:

• Any bite, attack, scratch, charge, or other act of an animal or pet at or near the service location;
• Any assault, threat, harassment, or other act of any household member, guest, tenant, invitee, or third party at the service location; and
• The customer's failure to secure animals or control persons as required by this Section.

This allocation applies regardless of whether the animal has previously shown aggression and regardless of any leash, fence, or confinement that proves inadequate. Nothing in this Section limits Nadabox's right to refuse or discontinue service under Sections 26, 27, and 28.

127. CONSPICUOUS ACKNOWLEDGMENT OF RISK AND RELEASE

BY ACCEPTING THESE TERMS AND USING THE SERVICES, THE CUSTOMER SPECIFICALLY ACKNOWLEDGES THAT THESE TERMS CONTAIN AN ASSUMPTION OF RISK AND A RELEASE OF LIABILITY FOR PERSONAL INJURY, BODILY INJURY, DEATH, AND PROPERTY DAMAGE (SECTION 125), A LIMITATION AND EXCLUSION OF DAMAGES AND A LIABILITY CAP (SECTIONS 72, 73, AND 120), AN ALLOCATION OF INSURANCE AND WAIVER OF SUBROGATION (SECTION 123), AN INDEMNIFICATION OBLIGATION (SECTIONS 74, 75, AND 121), A BINDING ARBITRATION AGREEMENT (SECTION 104), AND A CLASS ACTION WAIVER (SECTIONS 81 AND 108).

The customer acknowledges that the customer has read and understood these provisions, has had the opportunity to seek independent legal advice, is entering into them knowingly and voluntarily, and understands that they give up substantial legal rights and are a material condition of receiving the Services. The customer agrees that these provisions are intended to be enforced to the fullest extent permitted by law.

Part 8 — Privacy, Data, AI, and General Provisions

The following sections (128–133) incorporate the Privacy Policy, secure affirmative consent for the data the service captures, allocate AI/automated-decision and security-incident risk, address children's data, and establish how these Terms may change. The biometric and privacy provisions are drafted defensively for multi-state franchise expansion and should be confirmed by counsel.

128. PRIVACY POLICY

Nadabox's collection, use, storage, sharing, disclosure, and retention of personal information is described in the Nadabox Privacy Policy, which is published on the Website and the App and is incorporated into these Terms by reference.

By accessing or using any Nadabox service, you acknowledge that you have read and agree to the Privacy Policy, and your acceptance of these Terms constitutes your acceptance of the Privacy Policy.

If there is a conflict between these Terms and the Privacy Policy regarding the handling of personal information, the Privacy Policy controls as to that subject matter, except where these Terms expressly state otherwise.

Nadabox may update the Privacy Policy from time to time. Your continued use of Nadabox services after an updated Privacy Policy is posted constitutes acceptance of the updated policy to the fullest extent permitted by law.

129. DATA RETENTION AND EVIDENTIARY PRESERVATION

129.1 Retention. Nadabox retains personal information, service records, and verification records (including photographs, video, GPS, geofence, route, QR, tag, billing, and communication records) for as long as needed to provide and improve services, operate its business, resolve disputes, prevent fraud and abuse, and comply with legal, tax, accounting, insurance, and regulatory obligations, after which such data is deleted or de-identified in accordance with the Privacy Policy and applicable law.

129.2 Survival of Records. Closing your account or requesting deletion does not require Nadabox to delete records that it is permitted or required to retain, including records retained for legal, compliance, security, fraud-prevention, defense-of-claims, or backup purposes. Such records may be retained in archived or backup form after deletion from active systems.

129.3 Use as Evidence. You agree that Nadabox's records — including photographs, video, GPS data, geofence records, timestamps, route-completion records, QR and Unship Tag records, system logs, and communications — may be preserved, relied upon, and produced as evidence of service activity, custody, consent, and compliance in any dispute, investigation, audit, arbitration, or legal proceeding, and you will not object to their authenticity or admissibility on the basis of their electronic form.

129.4 Legal Hold. Where Nadabox reasonably anticipates or is subject to a legal claim, investigation, or hold, it may suspend deletion of relevant records notwithstanding any retention schedule or deletion request, to the extent permitted by law.

130. CONSENT TO LOCATION, PHOTO, AND VIDEO CAPTURE; BIOMETRIC LIMITATION

130.1 Affirmative Consent. By using Nadabox services, you expressly and affirmatively consent to Nadabox's collection, recording, processing, storage, use, and disclosure of: (a) precise and approximate geolocation, GPS, and geofence data associated with your service location and the service event; and (b) photographs and video recordings captured at, near, or in connection with pickup, return, and delivery locations, including exterior areas of the service location, for the verification, safety, security, fraud-prevention, dispute-resolution, training, compliance, and operational purposes described in these Terms and the Privacy Policy.

130.2 Incidental Capture and Third Parties. You acknowledge that photographs and video may incidentally capture persons (including household members, guests, neighbors, and passersby), vehicles, property, and surroundings. Where you place items for service or grant access to a service location, you represent that you are authorized to consent to such capture on behalf of your household and any other affected persons at that location, and you agree to obtain any consent required from such persons.

130.3 Biometric Limitation. Nadabox does not intend to, and represents that it does not, use photographs or video to collect, capture, or store a "biometric identifier" or "biometric information" (such as a scan of face geometry) for the purpose of identifying a specific individual, unless Nadabox first obtains that individual's separate written consent as required by applicable law. Verification activities are directed at items, packages, locations, and service performance, not at identifying individuals by biometric means.

130.4 Revocation. You may withdraw device-level location or camera permissions through your device or App settings; doing so may prevent Nadabox from providing, verifying, or supporting some or all services. Withdrawal of consent is prospective only and does not affect data already collected or the lawfulness of prior processing.

130.5 Release. To the maximum extent permitted by law, you release Nadabox from any claim arising out of the lawful capture, use, retention, or disclosure of location, photographic, or video data consistent with these Terms and the Privacy Policy.

131. ARTIFICIAL INTELLIGENCE AND AUTOMATED SYSTEMS — NO RELIANCE

131.1 Outputs May Be Wrong. Nadabox services may use artificial intelligence, machine learning, computer vision, predictive analytics, and other automated systems to support routing, scheduling, verification, fraud detection, classification, customer support, and other functions. You acknowledge and agree that the outputs of these systems are estimates and aids only, may be inaccurate, incomplete, outdated, or unsuitable for your situation, and are provided "AS IS" without warranty of any kind to the maximum extent permitted by law.

131.2 No Reliance. You agree not to rely on any AI or automated output as a substitute for your own judgment, professional advice, or independent verification. You are solely responsible for verifying any information that materially affects your decisions, and Nadabox shall not be liable for any action you take or refrain from taking in reliance on an automated output.

131.3 Human Review Is Discretionary. Nadabox may, but is not obligated to, subject automated outputs or decisions to human review. The availability of human review is discretionary and does not create any duty, standard of care, or guarantee. Where you believe an automated determination is incorrect, your sole remedy is to contact Nadabox so the matter can be reviewed at Nadabox's discretion.

131.4 No Automated-Decision Liability. To the maximum extent permitted by law, Nadabox disclaims any liability arising from automated or AI-assisted processing, including any claim that a decision was made or assisted by automated means, and the limitations of liability and liability cap in these Terms apply fully to such claims.

132. DATA, SENSOR, AND SECURITY-INCIDENT LIMITATION

132.1 Consent to Collection. You consent to Nadabox's collection and processing of service-related data, including precise geolocation, GPS and geofence records, photographs, and video captured during verification, as described in Sections 46 through 52, Section 130, and the Privacy Policy.

132.2 Security-Incident Limitation. To the maximum extent permitted by law, Nadabox's liability arising from any unauthorized access to, loss of, or disclosure of data is subject to Sections 71 through 73 and 120, including the liability cap, and Nadabox shall not be liable for indirect, consequential, or statutory damages arising from a security incident except to the extent such limitation is prohibited by law.

132.3 No Guarantee. Consistent with Section 95, you acknowledge that no system is perfectly secure and that you assume the inherent risks of transmitting and storing information through internet-connected systems.

133. CHILDREN AND MINORS

133.1 Not Directed to Children. Nadabox services are intended only for individuals who are at least eighteen (18) years old and are not directed to children. Nadabox does not knowingly collect, use, or sell personal information from any individual under eighteen (18) years of age, and does not knowingly permit any individual under thirteen (13) to create an account or provide personal information.

133.2 Deletion on Discovery. If Nadabox learns that it has collected personal information from a child under thirteen (13) without verifiable parental consent, or from a minor in violation of applicable law, Nadabox will take reasonable steps to delete that information. A parent or guardian who believes a minor has provided personal information may contact Nadabox through the methods on the Website to request deletion.

133.3 Household Responsibility. If you are the account holder for a household or location where minors are present, you are responsible for supervising minors' interaction with Nadabox services and for any consent required for the capture of images or information involving minors at your service location, consistent with Section 130.

134. COPYRIGHT INFRINGEMENT — DMCA NOTICE AND TAKEDOWN

Nadabox respects the intellectual property of others and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe content hosted or used by Nadabox infringes your copyright, you may submit a written notice to Nadabox's Designated Agent containing: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing material and information sufficient to locate it; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on its behalf.

Designated Agent for copyright notices: Nadabox Holdings LLC, Attn: DMCA Agent — hello@nadaboxclub.com.

Upon receipt of a valid notice, Nadabox will expeditiously remove or disable access to the identified material. A user whose content is removed may submit a counter-notification as permitted under 17 U.S.C. § 512(g). Submitting a notice or counter-notification that materially misrepresents that material is infringing or was wrongly removed may subject you to liability under 17 U.S.C. § 512(f).

Repeat-Infringer Policy. Nadabox will, in appropriate circumstances and at its sole discretion, suspend or terminate the accounts of users who are determined to be repeat infringers.

135. NATURE OF RELATIONSHIP; NO BAILMENT OR CARRIER STATUS

135.1 Nadabox provides logistics facilitation services as an independent service provider. Nadabox is not a common carrier, contract carrier, warehouse, insurer, or fiduciary, and these Terms do not create any partnership, joint venture, agency, employment, or special relationship between you and Nadabox.

135.2 To the maximum extent permitted by law, no bailment is created by these Terms, and any duty Nadabox has with respect to items in its custody is limited to reasonable care. Nadabox's total liability for any loss of or damage to an item while in Nadabox's verified custody is subject to the limitation of liability and liability cap in Sections 72, 73, and 120.

136. REVOCATION AND SURVIVAL OF MEDIA RIGHTS

The licenses and releases granted in Sections 111, 112, 113, 114, and 115 are irrevocable with respect to any use, reproduction, or distribution made, produced, or placed before Nadabox's receipt of a written revocation request from you. Nadabox is not obligated to recall, remove, destroy, or cease distribution of any advertising, marketing, promotional, investor, or franchise material already created, printed, published, distributed, or incorporated into a third party's materials. Upon a valid written revocation request, Nadabox will use commercially reasonable efforts to discontinue new uses of the identified content on a forward-looking basis only. The licenses and releases in Sections 111 through 116 and 130, and this Section, survive termination of your account and these Terms, and are added to the survival provisions of Sections 78 and 103.

137. CHANGES TO THESE TERMS

137.1 Nadabox may modify these Terms from time to time. Nadabox will post the updated Terms with a revised Effective Date and, where the change is material, provide reasonable notice through the App, Website, email, or account notification.

137.2 Your continued use of the Services after the updated Terms take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services and may cancel in accordance with Section 9.

137.3 If a material change to the dispute-resolution provisions in Section 104 would apply to you, you may reject only that change by written notice within thirty (30) days, in which case the prior dispute-resolution provisions continue to govern claims that arose before the change.

End of Nadabox Terms of Service.